Formerly - A look at the ups and downs of life with a double pushchair!

Friday, 6 May 2011

Customer Service at its best!

I am on the look out for a new double pushchair at the moment. I love the one (pictured at the top of this blog)  that friends lent us when Baby A and Baby E were born. We took it out with us before they were born in order to chose a car that would fit us and the pushchair in and amazingly several cars were rejected before we found our lovely second hand Renault.

Now however as I find that I can almost go to the park without taking the stroller (provided I park at the gate and go straight back to the car) I am thinking of something a little more compact and lightweight that they can climb in and out of easily.

Last week dear husband and I managed to leave the eldest two children with Grandma N and we escaped to do some research in Mothercare. Dear husband stayed with the girls in the car and I found a lovely sales assistant who was remarkably knowledgable about the double pushchairs and happily came out to the car 3 times with different options to check if they would fit in the back. The first was too big, the second too lumpy but the third was just right.

We got the girls out and took them into the shop to have a go at sitting in the pushchair and they were remarkably still and happy and quite annoyed when we took them out of it.

As I like nothing more than to get the best price for the best product I thought I would do a bit more research. Having seen adverts on TV for baby offers at Asda, the next day I drove up with the girls to have a look.

I found the double pushchair stored safely in it's box on the shelf. I asked a member of staff if I could have more information such as the price and she apologised that she was just the cleaner so I headed off to find someone who may be able to help. To cut a very long story short there was no one to help. They did call a manager down who read out the information to me on the box - I love it when shop assistants do that. Did she think I can't read?

I then clearly made a terrible mistake by asking if I could see the pushchair out of the box. The assistant said "No". I pointed out that I nor anyone else would spend £100 on a pushchair that can't be taken out of the box, loaded with a baby and test driven. She then explained that the pushchair was rather heavy and cumbersome anyway and suggested I go to Babies R Us or Mothercare.

I thanked her for her honesty and we left.

As I drove out of the Asda car park and saw their slogan - "Saving you money every day" it made me laugh.

I have now placed an online order complete with my twins discount on the Mothercare website!

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